FAQs / Shipping
Do you ship internationally?
We ship world-wide, but due to logistical or legal restrictions, we are unable to ship to the following countries: Argentina, Belarus, Bolivia, Brazil, Cambodia, Chile, Ecuador, Georgia, India, Iraq, Kazakhstan, Kuwait, Liberia, Libya, Nepal, Oman, Panama, Peru, Russia, South Africa (8 of 9 provinces - only authorized Gauteng), Turkey, Ukraine, Vietnam
Due to the current situation, shipping to the Ukraine is currently not possible.
Where do you ship from?
All items are dispatched from Hong Kong. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.
Customers in Europe can purchase from our official reseller, Lab401.
How are import duties / customs handled?
All shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.
How long does delivery take?
Please refer to the table below for average delivery times. Please note, these are average shipping times, provided as a guide.
|Region||Worldwide Shipping||Express Shipping|
|North America||8 - 14 days (DHL Post)||6- 8 days (DHL)|
|Central America||10 - 18 days (DHL Post)||6- 8 days (DHL)|
|South America||10 - 18 days (DHL Post)||6- 8 days (DHL)|
|Western Europe||6 - 12 days (DHL Post)||5 - 8 days (DHL)|
|Southern Europe||10 - 18 days (DHL Post)||6- 8 days (DHL)|
|Eastern Europe||10 - 18 days (DHL Post)||6- 8 days (DHL)|
|Australia & New Zealand||4 - 8 days, (AU / NZ Post)||3 - 6 days (DHL)|
|Turkey||9 - 13 days (DHL Post)||5 - 8 days (DHL)|
|UAE||5 - 9 days (DHL Post)||3- 6 days (DHL)|
|South East Asia||2 - 3 days (EMS Express)||2 - 3 days (DHL)|
|East Asia (Japan)||3 - 6 days (EMS Express)||3- 6 days (DHL)|
|Central Asia||8 - 12 days (EMS Express)||5 - 8 days (DHL)|
Why is my country banned?
Unfortunately, some countries have unreliable postal systems, and due to a high amount of delayed / lost packages, we are unable to sell to some specific countries. If your country is on this list, you may contact customer service to see what we can work out - firstname.lastname@example.org
Sales are contractual
Please note - a purchase is an explicit agreement of our terms and conditions. Any products refused by clients will not be refunded.
Purchase Security Validation may be applied
To protect against credit card fraud, orders may be flagged for Purchase Security Validation. In this instance, we will reach out to the customer to perform a manual verification process.
Orders that are flagged for Purchase Security Validation are considered to be incomplete until validated. Our delivery deadline obligations begin only when an order is validated.
My order has missing / incorrect products.
Please contact customer support immediately. For your protection, all orders are photographed before leaving the warehouse. In the case of missing / incorrect products, we will compare a photograph of products received vs. products sent. If the warehouse photo confirms the missing / incorrect product, we will immediately replace / refund the error.
My parcel was opened / damaged.
Do not accept a shipment that is damaged or opened. NFCKill packages are securely prepared in double-wall boxes with an anti-tear shipping satchel. Accidental opening of packages is not possible. If your package is damaged or opened refuse the parcel.
If you accept a parcel that has been damaged or opened in transit, NFCKill is unable to provide any recourse.
My order is held in customs.
NFCKill provides all necessary paperwork for international shipments, which includes the official invoice of the purchase.
Clients are responsible for any import duties. Any package refused due to imposed duties will destroyed by customs and will not be refunded by NFCKill.
"Change of Mind" refunds are not accepted.
Devices have a 1 year defect-free warranty.
To be eligible for a return, your item must be in the same condition that you received it (including a good looking original packaging). A refund is subject to a reduction if the goods are depreciated due to manipulations others than the necessary manipulations to assess the nature, characteristics and proper working of the goods. This includes missing or torn packaging, and/or damaged, missing or noticeably scratched parts.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In any case, you must contact us prior to return us anything. To complete your return, please contact customer support.Please note, there are no issues refunded after shipment. It is your responsibility to confirm that your full address is correct, including telephone number. Unfortunately, we cannot be liable for lost orders due to an incorrect address.
Likewise, the shipping estimations provided are estimations, not guarantees. Delays, delivery attempts, etc on the behalf of the customer or delivery service are out of our control, and not subject to refund.